Job overall purpose

• As a Technical Support Engineer your main task will be to support mainly the Danish – but also the Scandinavian (DK/SE/NO) customers and to support the sales organization with technical and logistic issues

Key areas of responsibility

• Customer support on the entire portfolio sold in DK/SE/NO regarding HW, SW and Services
• Customer support from highlevel technical insight to more general support topics
• To be the customers internal ambassador
• Technical understanding of the DSO´s (Forsyningsselskaberne) valuechain and the connection between SW (IT), Service solutions and HW electricity Meters.

Key tasks

• Responsible for the order process from A-Z (from configuration of the order to final delivery)
• Active in presales
• Keep-up-to-date on orderhandling like forecasts, prices, units etc.
• Follow-up on logistics and delivery
• Maintain good progress and follow-up on customer activities like assigned Service Now tickets, CRM updates etc.
• Participate in online customer meetings – occasionally onsite

Criteria of Success

• Secure the order process from A-Z (from solution configuration of order to final delivery)
• To be our customers internal ambassador
• That you are a team player and a good colleague

Critical experience

• Experience and insights from the Energy Industry - DSO related
• Production, and logistic understanding
• Years of experience with customer support
• Experience in working in a complex international environment

Skills

• Skilled in electrotechnical theory – Grid understanding.
• Microsoft Office – high level
• Danish as native language
• Technical English at a high level – due to the corporate language. Both written and spoken
• Understanding of the Scandinavian languages (SE/NO)

You

• Strong communication skills and the ability to represent your project in challenging situations, including customer meetings
• Good at building relationships
• Customer orientated
• A strong team player dedicated to developing yourself
• You thrive in an international environment
• You are curious by nature, enjoy coming up with new ideas and take responsibility
• You are used to problem solving and making decisions
• You are approachable, positive and easy to work with

Education

• You have a relevant education like Export- or IT Engineer

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.

Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9.5 million tons of CO2 in FY 2022 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.

Landis+Gyr are covering the entire valuechain from R&D, Design, production, sales, logistics and turn-key installations all over the world.

With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs around 7,800 talented people across five continents.

Your role

You will be joining the team as a Technical Support Engineer in a smaller matrix organization in Denmark. Your main focus area will be to support the Scandinavian (DK/SE/NO) customers and the sales organization at technical, support and logistic issues.

It is expected that you can support the clients solving their challenges based on your experience as a Technical Support Engineer.

In this position you will refer to the Nordic Country Manager (DK/NO/SE/ISL).

If this sounds like you, Landis + Gyr is offering an exciting position, great colleagues and the opportunity to develop your career in a global growing company.